Stephanie Salvatore 4 years ago

This is the best place to get solid gold engraved charms at a fair price. I was an idiot and put the wrong date on my charm engraving. I sent an email within 5 hours of my order but it was a holiday weekend and was simultaneously placed and completed. Both charms came quick, one with the incorrectly entered date. I read other reviews about poor service with this type of issue so it made me nervous, but they graciously took the incorrect one via shipping label and sent me a new one with the correct date shortly after. Perhaps they improved processes and service!! It was so fast, despite the regular shipping options I chose. I will continue to purchase my engraved disk charms from here. This is my go to place for Rembrandt charms for their speed and service.

Monica Carter 5 years ago

I purchased a backhoe charm and necklace online without actually seeing it on a necklace. I tried contacting the store by calling them and emailing them the very same day just hours later. I wanted them to send me a picture of the charm on a necklace so I could make sure that it wasn't to small for my husband. It was for our 20th wedding anniversary. Well when I finally get a email back after the 4th one or more sent they said they already shipped it and if I needed to return it I could. Needless to say that it's definitely nothing like we expected it to be , it tiny smaller than a penny . You can't even see it on the necklace. Its not for a necklace more for a bracelet. I've been trying to get in touch with them since Monday when I received my package 6 days after it was supposed to be here. I paid for 2 day shipping and didn't get it . Now I see that they are saying no returns on engraved items, which is exactly why I called and emailed them on the same day I purchased online to make sure it was going to be the right size. BUT NO ONE RETURNED MY CALL OR EMAIL UNTIL THEY MAILED IT OFF. I AM VERY UPSET. I have the email where I was told I could return it if I wasn't happy with it . Its only right since I was trying to get ahold of you guys the same day I order online. You just wouldn't answer the phone or email until it was sent out. Please get in touch with me so I can return this false advertisement charm. I will be calling the better business bureau as well. This isn't right! We have owned a business for over 20 years and we have always made sure our customers are satisfied with our work and happy. Happy customers make great advertisement. UPDATE: I have received a phone call from them stating they will allow me to return the charm and necklace bought. I am very grateful for your customer service and getting back to me with this pandemic going on. I will definitely use you guys for charms for bracelets and other jewelry needs . Now that I know they're for bracelets not necklaces. I appreciate your time and help with this issue. Have a wonderful day 😊 I will be on the lookout for the return label and instructions on what to do for returning the charm and necklace. Thanks again Please have someone send me the information on returning it ASAP. I will be more than happy to give another Star. I appreciate your help and time. Stay in

Mike S a year ago

I should have done more research before I made purchase. I placed an order online and it was "pending" for a month. I tried numerous phone calls and emails and received no response. The phone call went right to a pre-recorded message instructing you to email the company for a response.Fortunately I made a relative small purchase and my credit card company gave me a refund.In short do not use this company

Christina Louise Smith-Singh 8 years ago

I went to Garden state Mall to Pandora, Let's just say my experience on 6/3/2018 was not a pleasant one, which it should have been due to the fact my birthday was in a few days and my boyfriend and I were just casually shopping to see what i might want. Going to Precious Accents definitely made up for that. The woman was so nice took her time showing me the things I asked to see. She was extremely nice. And now when i am in NJ I will always buy from Precious Accents. And I even ordered from them online, service was just as good as being there.This is my new favorite place to get jewelry Thank you for your exceptional Customer service..

Sumo Time a year ago

Do not order from this company. I ordered from them almost a month ago and have not had contact about my order that was suppose to ship in 2-4 business days. Their customer support is non existent. You call during their hours of operation and it just tells you to email, to which I did and still have not heard back. Even if you call on different days, at different times during business hours there is still no answer. I have now started the painfully long process of getting my money back through my credit card company. I already ordered the same item with another company. DO NOT ORDER FROM THEM!!!